Your assumptions about a situation or a person don’t do you any favors. In fact, most assumptions are wrong. Let me say that again a little differently: Most assumptions we have about people are false, meaning we don’t have the whole story behind why someone acts or talks a certain way. We tend to j...
As I’m out and about working with different executives, the conversation turns to the fact that there aren’t enough people interested in working in aging services – or healthcare in general anymore. It’s true and there isn’t one simple answer.
First, the pandemic changed the individuals who made...
Do you feel like your HR systems are working effectively? Are you complying with all of the laws but not sure what employees are actually getting from the system? Do you feel like it needs some serious focus, but you don’t know how to truly evaluate it? Consider the mystery employee.
Don’t know wha...
I was coaching a young and vibrant student from Kansas State University a few years ago. This woman was a go-getter and despite her youth, she was a non-traditional student wanting to be a nursing home administrator after working for about 5 years in the healing sector.
The first day that we met, ...
Do you remember your first day at a new job? You may have been nervous and not sure what to expect. There is so much to learn to do the job and what if you don’t fit in with the other employees? There are so many what-ifs in a new position. The best-case scenario is if an employer has a solid orient...
Ever heard of the Peter Principle? It’s the idea that individuals get promoted to the highest level of incompetence. It is alive and well in aging services. For example, you have an outstanding individual that is excelling in their job, blowing through all of their goals, and you see potential in th...
Retention is a critical pain point for providers right now. You are lucky to keep them for 30 days – if they even show up for orientation. There are 3 proven strategies that can help you change your retention trajectory. If you take a poll of past employees who didn’t make it to the 90-day mark, the...
